Refund Policy

Last updated: 22 October 2026

We want you to be happy with our plugins. If a paid plugin isn't right for you, you can ask for a full refund within 14 days.

1. 14-day money-back guarantee

This applies to every paid plan of our WordPress plugins: Best Cookie Consent, Kareva Security Headers, Kareva Form Guard and Kareva AI SEO.

If you ask within 14 days of the payment date, we'll refund the full amount. You don't have to give a reason, though we'd love to know what didn't work so we can fix it.

When the refund is made, the licence is cancelled. The Pro features stop working and the plugin carries on with its free features.

2. Free trials

• The 7-day Pro trial of Kareva Form Guard needs no payment details. If you don't buy, it simply ends and nothing is charged.
• The 7-day Pro trials of Best Cookie Consent, Kareva Security Headers and Kareva AI SEO ask for a card or PayPal. Cancel at any time during the trial and you won't be charged. If you don't cancel, your plan starts when the trial ends, and the 14-day guarantee runs from that first payment.

We email you before a paid trial ends. You can cancel from the plugin's Account page or the link in your email.

3. Renewals

Yearly plans renew automatically so your updates and support continue. We email you before each renewal.

• Turn off auto-renewal any time from the plugin's Account page or by emailing us. Your licence keeps working until the end of the period you've paid for.
• Forgot to cancel? Ask within 14 days of the renewal payment and we'll refund it in full.

4. Monthly and lifetime plans

• Monthly plans: the first payment is covered by the 14-day guarantee. Later monthly payments aren't refunded, but you can cancel at any time and you won't be charged again.
• Lifetime plans: covered by the 14-day guarantee from the date you pay.

5. When we can't refund

• Requests made more than 14 days after the payment.
• Licences bought after a previous refund for the same plugin. The guarantee is for trying a plugin once.
• Purchases with signs of fraud or abuse, such as repeated buy-and-refund, or a licence shared or resold against our Terms.
• Payments for custom work or a service already delivered (see section 7).

If something is broken, tell us even after 14 days. We'll do our best to fix it, and if we truly can't make the plugin do what we said it does, we'll talk about a refund.

6. How to ask for a refund

1. Email support@kareva.in from the address you used to buy, with the plugin name and your order or licence number (it's on your receipt).
2. We'll reply within 2 working days and process the refund.
3. The money goes back to the card or PayPal account you paid with. Our payment partner, Freemius, processes it, and it usually shows in your account within 5 to 10 working days, depending on your bank.

Refunds are made in the currency you paid in. We can't cover changes in exchange rates or fees your bank charges.

7. Design and development services

Website, design, development, SEO and other client projects are covered by the proposal or agreement for that project, which sets out payment stages, deposits and what happens if a project is cancelled. Where it doesn't say otherwise, payments for work already done or delivered aren't refundable.

8. Your legal rights

This policy adds to your rights under consumer protection law; it doesn't take any away. If the law where you live gives you more, those rights apply.